SuperCoach Live monitoring and coaching
Once agents are live, SuperCoach scores every interaction in real time, reads the situation around it, and coaches people and AI agents in the moment.
- Score every live interaction
- Coach with real-time situational awareness
- Catch regressions before customers do
Runs after deployment
- Live
- every call scored as it happens
- Situational
- journey, moment and floor in view
- Regression
- tested against recent performance
What SuperCoach does
Real-time scoring
Every live interaction scored, not a sample.
Situational awareness
The customer's journey, the moment and the floor, in view.
In-the-moment coaching
Guidance for people and agents during the conversation.
Remediation
Agents who slip are routed back to SuperWe.
Regression testing
Performance checked against the previous 30 days.
Re-certification
Drift triggers a fresh SuperTrain run.
Together with SuperFeel
Emotion tells you how they feel. Situation tells you why.
SuperFeel reads the emotion in each interaction; SuperCoach adds the context around it and scores the result.
Coaching that covers
- Journey
- what happened before
- Moment
- what is happening now
- Floor
- what is happening around you
Explore more
See it on your own operations
We work through channel partners across Asia Pacific. Talk to us about a demo, or about becoming a partner in your market.
sales@superceed.com ยท support@superceed.com