Case 1: Telco
Improve conversion dramaticallyCase 2: Healthcare
Increase consultationCase 3: Fintech
Increase compliance and monitoringEmotional Intelligence
Guides on 7 basic emotionsBehavioral Intelligence
Guides on pace, energy, silence, interruptionPersonality Intelligence
Controller, Feeler, Thinker, EntertainerSituational Intelligence
Perception Management and Value EnhancementCompliance Intelligence
Critical and business complianceProduct Intelligence
Integration with knowledge baseReal-time Agent Supervisory
Post Interaction Agent Supervisory
Real-time Customer Supervisory
Post Interaction Customer Supervisory
Auto-generation of Scorecard Metrics
Scorecard and Justification
Scorecard Formats, Weightings, Scales
Multi-lingual Support
Automated Coaching Framework
Personalized Training Modules
Mapping and Visualization
Pain Point Identification
Needs Anticipation
Interaction Personalization
Feedback Collection
Experience Measurement
Pain Identification
Action Plan
Our AI-driven Real-time Guidance understands a voice or live chat interaction between the customer and staff, detects customer personality by identifying key phrases, and recommends the next best action to handle the personality type.
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