SuperCall Virtual call management
Agents take calls from the office, from home or from a recovery site, while supervisors monitor live, coach in the moment and score every recorded call.
- Handle calls from anywhere
- Supervise live: listen, whisper, join
- Score every recorded call
Inside SuperCall
Distributed
Work from anywhere
Office, home or recovery site, on one platform.
Routing
Smart routing
Calls reach the right agent through IVR and intelligent distribution.
Supervisors
Live supervision
Listen to calls, whisper to agents, or join as a third party.
Quality
Recordings online
Every call recorded and available for quality scoring.
Reporting
Performance reports
Agent and team performance, as it happens.
Omnichannel
Part of SuperOne
Calls sit in the same customer record as every other channel.
Explore more
See it on your own operations
We work through channel partners across Asia Pacific. Talk to us about a demo, or about becoming a partner in your market.
sales@superceed.com ยท support@superceed.com